About Marshal
Current Vacancies
AMERICAS
Inside Sales Representative
This role within Marshal is primarily responsible for identifying new client revenue opportunities for Marshal product and services directly, and working with Regional Sales Managers and CAMs to execute results. Identifying opportunities both within the market, as well as with Channel Partners is key to this role, as well as driving activity with the Partners to identify such opportunities. The role is responsible in its entirety for all elements of identifying the new client opportunity, the sales strategy, obtaining the correct support infrastructure to assist the sale as well as delivering the required results.
Technical Support Engineer - Houston
A technical Support Engineer is responsible for ensuring high customer satisfaction through the careful delivery of superior technical support. Responsibilities:
- Provide support for software products developed by the company.
- Answer, evaluate and prioritize incoming telephone, voicemail and email requests for assistance.
- Provide customers with a single point of contact for both technical and customer service related issues.
- Manage customer expectations appropriately and provide regular updates on open issues.
- Interface directly with the product development group when necessary.
- Manage a personal queue of 20+ active cases to company standards.
- Carefully document activities and customer interactions to ensure accurate call tracking.
- Document solutions and publish to the external knowledge base.
Asia - Pacific
Technical Support Engineer - Auckland
A technical Support Engineer is responsible for ensuring high customer satisfaction through the careful delivery of superior technical support. Responsibilities:
- Provide support for software products developed by the company.
- Answer, evaluate and prioritize incoming telephone, voicemail and email requests for assistance.
- Provide customers with a single point of contact for both technical and customer service related issues.
- Manage customer expectations appropriately and provide regular updates on open issues.
- Interface directly with the product development group when necessary.
- Manage a personal queue of 20+ active cases to company standards.
- Carefully document activities and customer interactions to ensure accurate call tracking.
- Document solutions and publish to the external knowledge base.
